Welcome to BrainCX

Business Made Smarter!

BrainCX (BCX) is an Emerging Technology (EmTech) Accelerator that helps the world’s leading brands implement Digital Transformation strategies. BrainCX enables high-quality customer interactions, greater customer retention, increased revenue, and brand loyalty.

AI Enabling Human Intelligence

75+

Years Of Experience

2.5K

Completed Projects

150+

Happy Clients

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ABOUT BRAINCX

Driving Customer Success with Proven Expertise

BrainCX is born from a mission to master complex customer experience challenges. With over 75 years of collective experience in leading successful global contact center operations, we are equipped to understand and address your unique business needs.

#ExperienceMatters

customer satisfaction worldwide

4.8 (2K+ Reviews) ⭐⭐⭐⭐⭐

Trusted by big companies

SERVICES WE OFFER

Solutions For The Most Difficult Problems

We Are Thought Leaders Blending Generative AI (GenAI) and Human Intelligence (HI).

AI Enabled Voice-Chat

Customer Support Outsourcing

We offer 24/7 global customer support services and trained staff around the world.

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Staff Augmentation BrainCX

Staff
Augmentation

We handle the recruitment and hiring of your gig workers while you oversee their management.

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Digital Transformation BrainCX

Digital
Transformation

Providing a thought leadership team to design your journey through digital transformation.

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Process Optimization BrainCX

Process Optimization

Our Six Sigma auditor creates AI Maps for cost-saving and revenue-boosting insights.

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App Modernization

Future-proof your tech with our no-code API Platform and harness the latest AI tools.

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CX Journey Mapping

CX Journey Mapping

Our experts craft the ideal Customer Engagement strategy for maximum Customer Satisfaction and ROI.

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Hotels

We offer 24/7 global customer support services and trained staff around the world.

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Airlines

IROPS, Seasonal Increase in volume leverage our GigCX Reservations agents.

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Healthcare

Transcription, Open Enrollment, Nurses and Insurance Inquires we have talented resources with the right skills. 

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Ecommerce

Chat, Messaging, Voice or even video we are your solution.

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Fintech

Mortgage Servicing, Credit Card support or Banking Customer Service we are the experts. 

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AI Enabled Voice-Chat

AI Enabled Voice/Chat

Crafting state-of-the-art, AI-driven conversational voice and chat tools for smarter customer interactions.

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Integrations

Modernize your tech stack quickly – integrate in days, not years, for faster ROI.

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AI Enabling Human Intelligence

AI Enabling Human Intelligence

Creating a unified interface, freeing agents to prioritize customer experiences.

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Conquer Communication to Simplify Businesses

Unleash Customer Satisfaction with BRAINCX's AI-powered Contact Center Platform

Leverage AI-powered chatbots, messaging solutions, and seamless video/voice support to engage customers on their preferred channels, 24/7.

WHY CHOOSE US

Why We Are Different?

We are a team of BPO experts, AI engineers, and Customer Experience gurus with over 75 years of experience, dedicated to providing the best level of customer experience for your companies. For us, every single customer is a VIP. Every customer matters!

BrainCX Customer Experience
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Our GigCX Locations

Find Locations

Our dedicated teams are there to support your needs. We believe in the power of local knowledge, so each team boasts deep understanding of the cultural nuances and regulatory landscape within their region.

South Africa

4047 Adonais,
South Africa


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Malaysia

1589 Garfield,
Malaysia


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Philippines

1170 Rardin Drive,
Philippines


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IMPROVE CUSTOMER SATISFACTION

We help you improve your CSAT while reducing costs

Greater operational efficiency is enabled by building automation through machine learning AI bots.

We are proud of our track record of being able to build and deploy AI that provide better customer experience.

Boost Customer Satisfaction

BrainCX Digital Messaging & Chat Bots

BrainCX brings your customer experience into the digital age with seamless messaging and AI-powered chatbots. Let BRAINCX be your digital handshake, building stronger customer relationships, one message at a time.

TESTIMONIALS

Our Customers Love Us

We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.

zondwa
Zondwa Mandela Chairman, Mandela Foundation

"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."

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Roger Pena CEO, GVSource

“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry well.”

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Romy Ulloa Executive Director, JPMorgan Chase

“Tariq is a great professional with experience in BPO organizations and helped us translate strategies into operational excellence.”

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Jeff Yentis VP Strategic Programs, Khoros

“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”

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Enough about us.
Let’s hear about you!

Let BrainCX be your digital handshake, building stronger customer relationships, one message at a time.

Hi There, Is there any way we can help you? please fill out the form & Get in touch!
fav-icon.png

Enough about us.
Let’s hear about you!

Let BrainCX be your digital handshake, building stronger customer relationships, one message at a time.

fav-icon.png

Enough about us.
Let’s hear about you!

Skip the hold music and empower your customers with self-service options, answer their questions in real-time, and boost satisfaction – all at a fraction of the cost of traditional contact centers. Let BrainCX be your digital handshake, building stronger customer relationships, one message at a time.

Hi There, Is there any way we can help you? please fill out the form & Get in touch!