We are a team of BPO experts, AI engineers, and Customer Experience gurus with over 75 years of experience.
Forget generic, one-size-fits-all approaches. BCX is about personalized maps, tailored to your customers’ ever-evolving needs. We wield empathy like a compass, navigating cultural nuances and emotional journeys with a human touch.
With BCX at the helm, every interaction becomes a step towards deeper connections, unwavering loyalty, and the kind of success that only true understanding can cultivate.
Remember, #ExperienceMatters and with BCX, it matters most.
Years Of Experience
Completed Projects
Happy Clients
BRAINCX’s advanced solutions, like chatbots and automated workflows, streamline daily operations, reduce errors, and improve agent productivity.
After years of outsourcing trial and errors, setting up internal customer service teams, and trying new technology – we’ve developed a strategy that works. We will channel common/routine transactions to low-cost self service and messaging solutions, we will personalize high touch interactions with video chat and voice concierge-level customer service.
Say Goodbye to high absenteeism and low employee retention, inconsistent performance and management skills, and the lack of resources to innovate and compete in today’s technology-driven environment. Together we will end your quest for that perfect “Unicorn” contact center partner. We built it ourselves and we will build it for you.
4047 Adonais,
South Africa
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1170 Rardin Drive,
Philippines
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Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
