WELCOME TO BRAINCX

About Us

We are a team of BPO experts, AI engineers, and Customer Experience gurus with over 75 years of experience.

WHO ARE WE

Transforming Business with an Experienced BPO Heart

Forget generic, one-size-fits-all approaches. BCX is about personalized maps, tailored to your customers’ ever-evolving needs. We wield empathy like a compass, navigating cultural nuances and emotional journeys with a human touch.

With BCX at the helm, every interaction becomes a step towards deeper connections, unwavering loyalty, and the kind of success that only true understanding can cultivate.

Remember, #ExperienceMatters and with BCX, it matters most.

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75+

Years Of Experience

2.5K

Completed Projects

150+

Happy Clients

Let Technology Do the Talking. Focus on What Matters.

Optimize Efficiency with BRAINCX's AI-powered Solutions

BRAINCX’s advanced solutions, like chatbots and automated workflows, streamline daily operations, reduce errors, and improve agent productivity.

WHAT WE BELIEVE

Our Mission

After years of outsourcing trial and errors, setting up internal customer service teams, and trying new technology – we’ve developed a strategy that works. We will channel common/routine transactions to low-cost self service and messaging solutions, we will personalize high touch interactions with video chat and voice concierge-level customer service. 

Process Optimization BrainCX
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WHAT WE BELIEVE

Our Vision

Say Goodbye to high absenteeism and low employee retention, inconsistent performance and management skills, and the lack of resources to innovate and compete in today’s technology-driven environment. Together we will end your quest for that perfect “Unicorn” contact center partner. We built it ourselves and we will build it for you.

Locations we serve

South Africa

4047 Adonais,
South Africa


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Malaysia

1589 Garfield,
Malaysia


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Philippines

1170 Rardin Drive,
Philippines


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get in touch today

Ready to work with a leading BPO company?

Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.

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WRITE TO US

Get in Touch today!

TESTIMONIALS

Our Customers Love Us

We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.

zondwa
Zondwa Mandela Chairman, Mandela Foundation

"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."

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Roger Pena CEO, GVSource

“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”

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Romy Ulloa Executive Director, JPMorgan Chase

“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”

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Jeff Yentis VP Strategic Programs, Khoros

“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”

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team-braincx

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