Customized solutions, not projects

Omnichannel by default: Inbound · Outbound · Voice · SMS · Email · Web Chat · In-App

TrustVoice Orchestration

The policy-smart orchestration layer that selects the right ASR, LLM, and TTS for every turn. Natural. Fast. Compliant.

AgentClone Studio

Captures tone, cadence, and escalation behaviors from top performers. Repeatable excellence across 40+ languages.

Telephony & CRM Connect

Enterprise connectors to Five9, RingCentral, NICE, Cisco, Avaya + Salesforce & HubSpot. Inbound. Outbound. Events.

Compliance & Governance

HIPAA, FERPA, SOC 2, GDPR controls. PII redaction, lineage, and audit trails. Reliability and compliance, engineered in.

Knowledge Fusion

Domain-tuned speech and small language models. Low-latency, high relevance, lower cost, higher accuracy.

DialLingo

Real-time, context-aware translation for enterprise scale. Support 40+ languages across every customer touchpoint without missing a beat.

Handoff Hub

Warm transfers with live summary, Q&A history, and sentiment scoring. Full context packet to humans. Every time.

SightLine Intelligence & QA

Data-driven Customer Intelligence. Dashboards, sentiment, A/B flows, simulation, and continuous improvement. Foresight, not just reporting.

See the platform in action

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Frequently Asked Questions

Got questions? We've got answers.

What does "Voice-First Orchestration" mean?

One AI brain manages conversations across voice, SMS, chat, email, and in-app channels with consistent tone, knowledge, and logic. Whether customers call, text, or email, they get the same quality experience and instant routing to the right person when needed.

How do you customize a Voice AI Agent to our brand?

BrainCX analyzes your best agents’ interactions—tone, cadence, pacing, how they handle objections. This behavior becomes your AI agent’s persona. Your customers hear your brand’s voice in every interaction, not a generic bot.

Can we control what the Voice AI Agent says?

Completely. All responses come from knowledge you provide—your policies, procedures, FAQs, decision trees. The AI never makes up answers or references general web content. Your team controls governance, escalation paths, and every answer.

How does BrainCX protect customer data in voice calls?

All voice data is encrypted in transit and at rest (AES-256). Role-based access controls ensure only authorized staff hear sensitive calls. We generate audit logs for compliance reviews and SOC 2 verification. Customers’ data is never used for AI training.

Can a Voice AI Agent handle multilingual calls?

Yes. BrainCX supports native-language voice conversations (Spanish, Mandarin, Arabic, etc.) or real-time relay translation. Your customer base gets genuine support in their preferred language with cultural nuance preserved.

What's the difference between outbound and inbound voice calls?

Inbound = customers call you (admission inquiries, appointment requests, account questions). Outbound = you call customers (appointment reminders, at-risk outreach, reengagement campaigns, collections). BrainCX handles both at massive scale.

Can the AI handle transactions (payments, scheduling, transfers)?

Yes. BrainCX can process appointments, take payments (with PCI compliance), confirm registrations, submit documents, and transfer funds—all securely within your workflow. Complex transactions can transfer to a human to complete.