First of a 2 part series – Beyond Access: Using Conversational AI to Rehumanize Online Learning
Technology’s greatest potential in education isn’t just about access. It’s about connection. In collaboration with Tariq Alinur, founder and CEO of BrainCX, I’ve spent the past year exploring how conversational AI can reimagine how institutions engage with students, particularly adult learners managing the complex intersection of work, family, and school. This work led to a conversation […]
Stop Romanticizing Transformation, Higher Ed Needs Efficiency
In higher education, the promise of AI often gets tangled in dreams of transformation, while institutions quietly hemorrhage from inefficiencies. Too often, the focus is on revolutionizing pedagogy, when the immediate crisis is operational survival. Efficiency and transformation aren’t mutually exclusive; efficiency is the precondition that allows transformation. Recently, I found myself in a heated […]
Voice AI in 2025: Trends and Results
Voice AI in 2025: 4 Trends We’re Seeing Again and Again In every conversation I’ve had with CX leaders this year—across healthcare, education, financial services, and home improvement—one thing is clear: the way businesses engage customers is shifting fast. At BrainCX, we’re fortunate to work closely with teams navigating this change. And while every industry […]
2025 in Review: Why 95% of Enterprise GenAI Pilots Failed—and What Comes Next
📉 In 2025, 95% of enterprise GenAI pilots failed to move the P&L. Here’s why most AI initiatives stall—and what the next wave of winners is doing differently. From my seat as CEO of BrainCX AI, the gap between “demo mode” and ROI mode has become impossible to ignore. 🔹 Two signals that defined the year 1️⃣ MIT’s […]
The FCC voted on March 26, 2026, to propose the most significant contact center NPRM in decades.
The FCC voted on March 26, 2026, to propose the most significant contact center NPRM in decades. Read the full legal analysis from Cooley LLP. If your operation depends on offshore BPO providers, outsourced customer service, or foreign call centers, the economics of your business are about to change. This article breaks down what the […]