Insights & Resources

Latest from BrainCX

Voice AI, speech language models, and the future of enterprise customer experience — written for healthcare and higher ed operators.

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MESSAGE TO CONGRESS: Just Because You Can Doesn’t Mean You Should

I make my living building and selling AI. And I think Congress needs to regulate my industry. Yes, I said…

Tariq Alinur Sep 19, 2026 5 min

AI for Stretched Enrollment Teams: Handling Peak-Season Inquiry Volume

Enrollment call centers are staffed against a curve, and the curve moved. The 2026-27 FAFSA launched on September 24, 2025,…

braincx Aug 13, 2026 6 min

AI for Behavioral Health Intake

In most specialties, intake delay is an operations metric. In behavioral health, there is evidence it is a clinical one.…

braincx Aug 13, 2026 7 min

AI for Patient Scheduling: Cutting No-Shows and Filling Slots

Here is the uncomfortable version of the no-show problem: most practices have already deployed the standard fix, and the number…

braincx Aug 13, 2026 6 min

Speed-to-Lead in Admissions: Why Response Time Decides Yield

Are you losing leads because your team is too slow? Prospective students expect instant answers. When they call the admissions…

John Aug 3, 2026 4 min

AI Voice Agents for DSOs and Multi-Site Dental Groups

Running one dental office is a phone problem you can solve with staffing. Running fifteen across three states is a…

John Aug 2, 2026 9 min

Delivering Personalized Customer Experiences at Scale

Customer experience (CX) has become the ultimate differentiator for brands in today’s crowded market. With so many options available, consumers…

John Dec 18, 2024 3 min

The Next Evolution in AI-Powered Interactions

In today’s fast-paced digital world, customer experience is everything. Consumers now expect seamless, personalized, and responsive interactions with brands across…

John Dec 18, 2024 2 min