We help you easily scale and outsource your customer support globally across different channels.
Through our exciting video chat experience, your customers can connect, interact, and have their questions answered or issues resolved more efficiently than ever before. Let’s recreate “face-to-face” experiences with your customers!
We constantly refine and adapt our methods to stay ahead of the curve, ensuring your brand always shines. Our dedication to quality is unwavering, because we believe that every interaction is an opportunity to build trust, loyalty, and lasting relationships with your customers.
Accurate forecasting anticipates peak demands and potential slack, maximizing efficiency and minimizing idle time. Finally, real-time service adherence monitoring keeps your finger on the pulse, identifying and addressing deviations before they impact customer experience. This trifecta guarantees a smoothly sailing ship, where your workforce is agile, prepared, and delivering on promises every moment.
We have the processes built out to recruit, hire, and train customer support. We’ve done it over and over again and will be able to save you a lot of money while retaining your customers through our proven process.
Our customer support outsourcing experts study your competitors, existing customer support department, and the ways in which your employees engage with the customers.
Our customer support outsourcing team will create and design a custom-made roadmap and strategy that will declutter your operations team and improve customer experience.
After execution of the roadmap and the strategy, our team will measure KPIs, make adjustments, and set everything for scale to maximize your clients satisfaction.
Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.
Here are frequently asked questions we always get asked around customer support outsourcing.
Customer support outsourcing is contracting with another business (third party) to manage the customer support team’s recruiting, training, management, and daily customer service channels.
The cost of customer support outsourcing varies depending on many different factors such as how much foot traffic you have, how many inbound calls, average call duration, how many clients you have, etc.
It’s extremely important if you’ve increased your book of business and you’re struggling to keep up with recruiting, hiring, and managing new staff to keep up with demand.
You can outsource your customer service to any of our call centers in Columbia, Jamaica, Kenya, Malaysia, Philippines, and South Africa. Contact us for more locations.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
