CX Journey Mapping

Our multi-channel digital contact center solutions empower you to connect with your customers in the channel they prefer on their time.

CX Journey Mapping

24/7 AI-Powered Chatbots

Our CX Journey Mapping is built by analyzing customer feedback and data trends to determine top call drivers and frequently asked questions. We automate your routine customer interactions so you can focus on other important tasks. Bots to people humans. People Humans to Bots and back to humans. We got you covered.

CX Journey Mapping
CX Journey Mapping

BOT Tuning

To increase automation and lower cost, we will build, monitor and fine-tune your Bot capabilities to evolve with customer needs.

CX Journey Mapping
CX Journey Mapping

Digital Messaging

What do you think of “Empower your customers with a menu of self-serve options? Serve your customers on their terms.”


Our Customers Love Us

We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.

Zondwa Mandela Chairman, Mandela Foundation

"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."

Roger Pena CEO, GVSource

“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”

Romy Ulloa Executive Director, JPMorgan Chase

“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”

Jeff Yentis VP Strategic Programs, Khoros

“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”

get in touch today

Ready to work with a leading BPO company?

Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.