Our multi-channel digital contact center solutions empower you to connect with your customers in the channel they prefer on their time.
Our CX Journey Mapping is built by analyzing customer feedback and data trends to determine top call drivers and frequently asked questions. We automate your routine customer interactions so you can focus on other important tasks. Bots to people humans. People Humans to Bots and back to humans. We got you covered.
To increase automation and lower cost, we will build, monitor and fine-tune your Bot capabilities to evolve with customer needs.
What do you think of “Empower your customers with a menu of self-serve options? Serve your customers on their terms.”
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.
