Collect data to better serve your customers.
ERP and CRM integration improves the customer experience by providing complete insight into the customer to support, account, and sales professionals. Customer data might get fractured or isolated without it. It enables front and back offices to function at a higher level, with no information delays or gaps.
Integration can be use to promote inter-departmental cooperation, resulting in more accurate and superior customer service. By providing staff with a 360-degree picture of the consumer, which provide effective interactions.
ERP and CRM systems alert users by highlighting areas of concern for company growth and customer experience.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.
