We are a team of BPO experts, AI engineers, and Customer Experience gurus with over 75 years of experience.


Solutions For The Most Difficult Problems

We are a digital outsourcer solving complex Customer Experience challenges for the largest companies in the world.

One of the most significant pain points of businesses today is outsourcing. On one hand..
We are well into the digital era, and businesses are reaping the rewards in terms of..
When it comes to operating almost any successful business, customer..
Technology is a powerful tool. If you want your business to remain resilient and competitive, it..
Approximately 89% of consumers feel that a personalized experience with their..
We’re closing in on two years since the global pandemic and while the US..
To establish customer loyalty, successful businesses must not overlook the importance..
Exceptional customer service is an expectation. Modern consumers are accustomed to a..
What does it mean to run a successful company? Is it financial profitability or sustainability..
When the phrase, “customer service jobs” is uttered, it can bring up a lot of..
Businesses in the 21st century must adapt to the changing times, especially..
As a business owner, it is important for you to know your customers inside..
Customer Service is one of the most important aspects of any business. If you are..
Loyalty is tough to acquire but very easy to lose. No one understands this maxim..
Mr. Alinur has over 30 years of expertise in the Call Center and Business Process Outsourcing (BPO)..
Fort Lauderdale, FL – Tariq Alinur is being recognized by Continental Who’s Who as a Distinguished Executive..
Spirit Airlines is set to unveil a new reservations and customer support feature via WhatsApp, the..
One of the key advantages South Africa has over the Nearshore region of course is that a..
Tariq Alinur talks about the intersection of technology, automation and human interaction..
USU’s Chris Rall and Tariq Alinur, CEO of BrainCX, shares use cases from..
We have all become more used to using Teams and Zoom for work during Covid, but are customers..
There has been an astronomical shift to go digital recently, forcing..
Contact Centers were initially designed as a tool for customer relationship management..
The BrainCX (BCX) team has over 75 years of extensive expertise in Customer..