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We are a team of BPO experts, AI engineers, and Customer Experience gurus with over 75 years of experience.

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Solutions For The Most Difficult Problems

We are a digital outsourcer solving complex Customer Experience challenges for the largest companies in the world.

April 26, 2024

The Future of Customer Engagement: Trends in Integrated Customer Service

December 13, 2023

Call Center Services, How To Find A Good One

One of the most significant pain points of businesses today is outsourcing. On one hand..

December 13, 2023

Digital Transformations: Strategies for Success

We are well into the digital era, and businesses are reaping the rewards in terms of..

December 13, 2023

Customer Engagement: Achieving Zen with Your Customer Experience

When it comes to operating almost any successful business, customer..

December 13, 2023

Customer Engagement: How Technology Impacts It

Technology is a powerful tool. If you want your business to remain resilient and competitive, it..

December 13, 2023

Top 4 Tips for Improving Customer Engagement

Approximately 89% of consumers feel that a personalized experience with their..

December 13, 2023

Can Video Chat Customer Service Help The Hotel and Hospitality Job Shortage?

We’re closing in on two years since the global pandemic and while the US..

December 13, 2023

Best Practices For Engaging With Your Customers Via Website

To establish customer loyalty, successful businesses must not overlook the importance..

December 13, 2023

Virtual Concierge: The Benefits

Exceptional customer service is an expectation. Modern consumers are accustomed to a..

December 13, 2023

Quality Auditing: Which KPI’s Should You Focus On?

What does it mean to run a successful company? Is it financial profitability or sustainability..

December 13, 2023

3 Keys To Success: Successfully Outsource Your Customer Service Offshore

When the phrase, “customer service jobs” is uttered, it can bring up a lot of..

December 13, 2023

Digital Transformation: It’s Effect on Customer Service

Businesses in the 21st century must adapt to the changing times, especially..

December 13, 2023

5 Types of Customers and How to Provide Customer Service that Delights Them

As a business owner, it is important for you to know your customers inside..

December 12, 2023

5 Ways to Improve Customer Service in Your Business

Customer Service is one of the most important aspects of any business. If you are..

December 11, 2023

NPS (Net Promoter Score): Is It Still Necessary

Loyalty is tough to acquire but very easy to lose. No one understands this maxim..

December 14, 2023

BrainCX: Transforming the Digital Experience with AI, Chat, and Concierge-Level Video Customer Service

Industry thought leader and our very own Tariq Alinur..

December 14, 2023

BrainCX: Transforming the Digital Experience with AI, Chat, and Concierge-Level Video Customer Service

Business Insider’s exclusive market-moving news..

December 14, 2023

Top 30 Entrepreneurs To Look Out For In 2022

Mr. Alinur has over 30 years of expertise in the Call Center and Business Process Outsourcing (BPO)..

December 14, 2023

Continental Who’s Who Executive Press Releases: Tariq Alinur – CEO

Fort Lauderdale, FL – Tariq Alinur is being recognized by Continental Who’s Who as a Distinguished Executive..

December 14, 2023

Spirit Airlines Unveils New Booking Service Via WhatsApp: 1 Tix 2 NYC Pls

Spirit Airlines is set to unveil a new reservations and customer support feature via WhatsApp, the..

December 14, 2023

Why South Africa is a leading destination for BPO services?

One of the key advantages South Africa has over the Nearshore region of course is that a..

December 13, 2023

Leveraging Tech to transform the Customer Experience

Tariq Alinur talks about the intersection of technology, automation and human interaction..

December 13, 2023

Proven Strategies to Build an Omnichannel KMS

USU’s Chris Rall and Tariq Alinur, CEO of BrainCX, shares use cases from..

December 13, 2023

The Growth In Video Chat For CX

We have all become more used to using Teams and Zoom for work during Covid, but are customers..

December 13, 2023

How Chatbots In Customer Service Help Business Owners Sleep Better At Night

There has been an astronomical shift to go digital recently, forcing..

December 13, 2023

Omnichannel Contact Centers: Why and How

Contact Centers were initially designed as a tool for customer relationship management..

December 13, 2023

The BrainCX Guide To Customer Experience

The BrainCX (BCX) team has over 75 years of extensive expertise in Customer..