Create unique guest experiences by collecting actionable feedback and surprising visitors through SMS and other digital media.
Digital messaging provides a convenient method for guests to contact you before, during, and after their visit. Your guests benefit from an enhanced experience through digital communications channels.
BrainCX helps redirect front desk calls to a messaging system. This allows your employees to prioritize and delegate guest demands more effectively. The messaging system enables team members to assist numerous guests simultaneously, prioritize requests, and take the time necessary to formulate a proper response.
We can provide powerful analytic tools to monitor trends in guest requests, response statistics by department, and identify areas for improvement.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.
