When it comes to online shopping, customer experience and satisfaction means everything.
BrainCX provides service and support across all touchpoints, ensuring customer engagement and loyalty across all channels.
With extensive experience in the e-commerce industries, we can share best practices and advise clients on the technology and procedures necessary to accomplish their objectives.
We assist you in completely using your data in order to tailor your customer journey, offers, and channel interactions in order to increase customer loyalty and happiness.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”