There has been an astronomical shift to go digital recently, forcing businesses big and small to adapt. The result? Companies are getting more aggressive with their strategies, helping sectors like e-commerce reach $612.86 billion.
Furthermore, over 63% of organizations are investing in digital transformation to meet their customer needs. A critical part of digital transformation is efficiently reaching your customers, but that’s easier said than done. Both the seasoned Customer Experience Manager to the budding Entrepreneur can use chatbots in customer service to close the gap.
